Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Christmas Return policy – Clothing and Accessories
Wrong size? We have you covered. We have extended our normal return policy for the Christmas period, so you have time to change your mind. Any purchase of clothing or accessories made between 03/12/21 and 24/12/21 can be returned until 31/01/22 if it is not desired or appropriate. This will not affect your legal rights and the general terms and conditions apply. Please note that underwear and masks cannot be returned for hygiene reasons.
Returns Policy
We offer free UK returns on all clothing items purchased from FitSparkles. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. All items must be returned unused and in the original packaging as they were in when received by you. You have 30 days from the date of receiving your order to initiate a return. To start the return process, please contact us. Please note that due to hygiene reasons, underwear are non-returnable.
Once you have contacted us about your return online, you have a further 14 days to return your item(s) to us. Please ensure your items are securely wrapped and your parcel contains all the information requested. Remember to ask for a receipt as proof of sending.
We will notify you via email when we have processed your return. All successful returns will be credited to the original payment method. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account.
What we’ll do next
If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
All correspondence regarding returns should be addressed to info@fitsparkles.com